General terms and conditions of sale and rules of living To Étoiles de Provence


Article 1: Purpose of the lease agreement

The parties declare that the purpose of this tenancy is not for rented premises for use of principal dwelling or mixed-use and principal residential use.
Accordingly, they agree that their respective rights and obligations will be governed by the provisions of this Agreement, by the Order of 28 December 1976, as amended, and in default of the Civil Code. The premises, purpose of this contract are rented furnished on a seasonal basis.

Article 2: Booking arrangements

Stays at the Étoiles de Provence are guaranteed only from the receipt of the prior payment of 100% of the rental price. Your reservation will only be closed after the price has been cashed. The payment of a reservation implies acceptance of these general terms of sale. Upon receipt of your payment we will confirm your definitive booking by email. The « Day » rate is for 1 night and 2 persons.

Article 3: Length of stay

The customer who is a signatory to this contract concluded for a fixed term shall under no circumstances avail himself of any right to maintain the premises.

Article 4: Arrival time

The customer must present himself to the day and time specified during his reservation, the customer will imperatively inform in case of arrival after the agreed timetable. In case of an advanced arrival, overtime may be charged.

Article 5: Departure time

The departure time of the suites is set at 11.00 am at the latest. Any overrun may be charged an additional hour by the start time.  

Article 6: Household

The tenant agrees before his departure to clean the kitchen elements (table, sink, oven …) and the dishes (dishwasher at your disposal). He commits to leave the suite free of all waste using the garbage bags provided for this purpose. The cleaning of the rest of the suite is included in our tariffs except if the state of uncleanliness is abnormal.

Article 7: Cancellation of the Stay by the customer, no presentation or shortened stay.

The cancellation must be notified by registered letter with acknowledgement of receipt or by e-mail addressed to the owner. After payment any modification of date is possible only with the written agreement of the « stars of Provence » and may entail additional costs. In case of cancellation of the reservation before the start of the stay, it will be due to an indemnity fixed as follows:  

For any cancellation between 0 and 72 before the planned arrival the entire stay will be due.

For cancellations between the payment and H before the expected arrival 50% of the price will be reimbursed.

If the customer does not show up for 20 hours on the scheduled day of the start of the stay, the present contract becomes invalid and the owner will be able to dispose of his bed and breakfast. In this case the entire stay will be. In case of early departure, shortened stay or non-presentation, the price corresponding to the cost of lodging remains fully vested in the owner. 

In all cases of cancellation, the owner will retain the price paid. 

Article 8: Cancellation of the stay by the owner

Without the customer being able to avail himself of any indemnity, the operator reserves the possibility, in case of force majeure, to change the suite initially reserved by the customer by a suite of the same capacity or superior capacity. In such a case, the cost of the reservation will remain unchanged.

Article 9: Use of open roofs

The sunroofs are designed to be opened once partially or completely, then closed a little later depending on the customer’s wishes or in case of rain, wind, sun or cold.

This means that their opening and/or closing is occasional. They are not designed to be opened and closed several times in a row, which would exceed the normal use of the product.

Successive openings and closures triggered by the customer, whether inadvertently or as a test or a game, will lead to the safety of the roof motor and will incur the responsibility of the customer.

If the rain enters the dwelling because of a roof that has remained open or ajar, either by forgetting the customer or because the engine has become safe, then this same responsibility of the customer would be incurred for any equipment, furniture or equipment damaged by the rain.

Article 10: Weather

In case of adverse weather such as wind or rain (even low) The roofs cannot be opened by the customer. It will be held accountable in case of voluntary or inadvertent opening. The weather, good or bad, is part of the rental experience. If it is cloudy, rainy, windy, too hot or too cold or some other disturbance whatsoever the weather can under no circumstances be the subject of any claim whatsoever.

Article 11: Pets and additional person

The number of persons mentioned for each accommodation corresponds to the maximum allowed occupancy given the available equipment. It cannot be exceeded for security and insurance reasons. For reasons of hygiene and safety, pets are not allowed. In the event of non-compliance with this clause by the customer, the refusal to accept the animals and its owners by the owner of Étoiles de Provence may not be assimilated to any modification or breach of the contract on the initiative of the owner. So that in case of departure of the customer no reimbursement can be considered. The same is the same for the additional persons not foreseen in the price, without any age requirement.

Article 12: Art of living, know-how and use of places

In order to guarantee the hygiene and the quality of the infrastructure provided to the customers of the stars of Provence, as well as the comfort and the tranquillity of the places, the respect of a certain « art of living » and of the know-how is required of all. In particular, it is requested not to smoke inside the accommodation but smoking is allowed in the covered terrace if the roof is open.

The exteriors and the suites being adjoining it is forbidden to provoke noise (loud voices, cries or music) that would be heard by the customers of a nearby suite.

The customer agrees to comply with the instructions for the knowledge and the present general conditions of sale.

The customer undertakes to make the rooms in perfect condition at the end of the stay and to declare systematically – and to assume financially – any degradation that he would be responsible for.

Étoiles de Provence reserve the right to refuse any person lacking in respect of the premises, the owners or the other guests. So that in case of departure of the customer no reimbursement can be considered. Étoiles de Provence will not accept any liability for loss, theft and/or damage or injury to property and/or persons on the property, regardless of the cause. Shipments of forgotten items after a departure are the responsibility of the customers.

Article 13: State of the premises and inventories

The customer will respond to any damage and losses that may occur during the term of the contract in the premises of which he has exclusive enjoyment. A state of the premises and an inventory of the furniture are made available to the customer in the accommodation. The state of the premises and the inventory will be questionable by the customer until 23:59 on the day of entry into the lodging. In the absence of a dispute by the customer within this period, the state of the premises and the inventory will be deemed accepted without reservation by the customer.
(a) Failure to state the premises and/or inventory at the end of the tenancy or if the customer establishes only the state of the premises and/or inventory at the end of the tenancy, the absence of a dispute by the owner within 6 hours after the end of the tenancy will be worth restitution of the places in good condition and/or complete inventory.

Article 14: Modification of the conditions of sale

These Terms of sale can be changed at any time without notice. The acceptance and respect of these conditions of sale are deemed to have been acquired immediately the rental price paid.

Article 15: Election of domicile – disputes

For the execution of the present, the client and the owner elect domicile in their respective homes. However, in the event of a dispute, the court of the owner’s domicile will be solely competent. This contract and its sequels are subject to the French law.
These general terms of sales are written for the sole purpose of arbitrating possible disagreements between the owners of the star suites of Provence and their customers.

However, we want to focus on the amicable settlement in case of litigation.

Article 16: Law and Freedom

In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and liberties, you have the right to access and rectify the data concerning you. We are committed to not transmitting the information that you have communicated to other companies or organizations in any way.


In application of the French Intellectual Property Code (copyright), reproduction for non-private use, sale, dissemination, the publication, adaptation or communication, partial or integral, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the written and prior authorisation of the rights holders, in fact the company SKY13)